Service
| Unit / Base Rate + GST
| From Jul-2025
| From Jan-2026
| From Jul-2026
|
Account Management
| one-off
| $80.00
| $80.00
| TBC
|
Consultation (Phone/Remote)
| minimum hourly rate
| $120.00
| $120.00
| TBC
|
Development, Custom Function, Integration
| minimum hourly rate
| $160.00
| $187.50
| TBC
|
| Ad-hoc Support (SLA via Email) | billable every 15 minutes
| $30.00
| $30.00
| TBC
|
Ad-hoc Support (SLA via Phone/Remote)
| billable every 15 minutes
| $40.00
| $40.00
| TBC
|
Business Analysis
| minimum hourly rate
| $110.00
| $120.00
| TBC
|
Impact Analysis (existing customer only)
| minimum hourly rate
| $110.00
| $120.00
| TBC
|
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Support Plans & Service Level Agreements
|
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Bronze
| Included for all paid customers
|
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|
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Silver
| monthly fee (annual subscription) | From $2,500.00 | From $2,500.00
| TBC
|
Gold
| monthly fee (annual subscription) | From $6,000.00 | From $6,000.00
| TBC
|
