Service
| Unit / Fee + GST
| Feb-2022 | Jul-2022
|
Zoho Account Management Setup
| annual fee | $80.00
| $90.00
|
Zoho Consultation (Phone/Remote)
| minimum hourly rate (ad-hoc)
| $120.00
| $120.00
|
Zoho Development, Custom Function, Integration
| minimum hourly rate (ad-hoc) | $175.00
| $175.00 |
Zoho Support (SLA via Email)
| billable every 15 minutes
| $30.00
| $33.00 |
Zoho Support (SLA via Chat/Phone/Remote)
| billable every 30 minutes
| $70.00
| $75.00 |
Business Analysis
| minimum hourly rate (ad-hoc) | $120.00
| $120.00 |
Impact Analysis (existing customer only)
| minimum hourly rate (ad-hoc) | $120.00
| $150.00 |
On-site Implementation Workshop
| billable 4-hour block
| $960.00
| $990.00 |
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Annual Support Plans & Service Level Agreements
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Bronze
| monthly fee | Included | From $540.00 |
Silver
| monthly fee (min 6 months)
| From $2,500.00
| From $3,240.00 |
Gold
| monthly fee (min 6 months)
| From $6,000.00
| From $6,480.00 |