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Submitting a Support Ticket and Designated Contacts
Designated Contacts are Users that the Customer identifies as the primary liaisons between Customer and infoThink Solutions for technical support. Customer shall identify and maintain at least one (1) Designated contact. Customer shall ensure that ...
Where to submit a Support Ticket
Submitting a Support Ticket in any of the followings ways by Customer's Users. For all support plans Email: support@infothink.com.au Support Portal: https://support.infothink.com.au/portal Whatsapp: +1-334-463-9510 For Gold SLA support plan ...
Severity Levels
Issues will be categorised and handled according to an assigned severity level. The ticket severity level is selected by the User at the time of ticket submission, and will be updated by infoThink Solutions as follows: Severity Levels Level 1 - ...
Support Plans and Service-Level Agreements
If purchased, the Support Plan will be provided to customer's users in accordance with the selected SLA within this description. Users can submit support tickets over the Web or by telephone (Silver SLA and above). infoThink Solutions will use ...
Fees Information
Service Unit / Fee + GST Jan-2021 Jul-2021 Zoho Account Management one-off $80.00 $80.00 Zoho Consultation (Phone/Remote) minimum hourly rate $120.00 $120.00 Zoho Development, Custom Function, Integration minimum hourly rate $175.00 $175.00 Zoho ...